Shipping, return and refund

SHIPPING

We are based and ship from UK.

Packages are generally dispatched within 7 days (Tuesday and Friday morning) after payment has been received, using a third party service, usually Royal Mail, with its own policy and terms of use for which we take no responsability. Dispatch time can take longer when a product is out of stock, for wholesale or custom orders, during holiday times or in case of exceptional and unspected events. As we ship using a third party service, dispatching is by us handing the goods to the carrier or post office. 

We do not charge VAT on our products as currently, we are not required to register for VAT in the country we are based on, therefore international buyers might be subjected to pay an added fee (VAT + custom fee) enforced by the mail/courier service before delivery.

We offer different shipping services, and we recommend a tracked shipping for international orders. Choosing shipping options for international orders different from a tracked one is at your own risk.
We take special care to protect fragile objects, but we accept no responsibility for lost parcels or damage to their contents during the delivery process from the post office or courier, to the buyer specified shipping address, and in general for any problem concerning mail or courier service. Following dispatching, lost or damaged parcels are responsability of the courier or mail service, which will also have to provide a refund (which can be partial or the full value of the parcel) in compensation based on their own policy.
As we ship using a third party service, we suggest to take vision of the loss and damaged police applied by Royal Mail service to also evaluate if you require a specific insurance to be added to your shipping service, meaning an extra charged will apply to your purchase based on insurance fee, to be paid before the parcel can be dispatched.
As alternative to the mail service refund we offer to resend the lost or damaged items for free once the claiming and investigation process has been completed.

Our shipping costs also include handeling fee, and are applicable to small parcels up to 4 Kg out from UK, and up to 5kg within UK. If your order will exceed these ranges of weight, it will be require an additional cost plus insurance.

We offer a free standard shipping service for orders above £50 (within UK) and free tracked shipping service for orders above £100 (International), £150 (wholesale within UK) and £350 (wholesale international), to which our shipment, refund and returns policy still applies.

We cannot group two or more distinct orders placed separately, and we will need to apply shipping fees to each of them.

Products made by third party partner companies are shipped to you by them via their own carrier, therefore these products do not qualify for free shipping.
When you order these items together with other products you will be charged two separated shipping rates, and receive more than one parcel. Dates for shipping and delivery change based on the product you order.
It is important for you to know that we try our best to offer a professional, pleasant shopping experience, and a quality service, but we have no control and responsibility over manufacturers’ production process, their shipping time, or unexpected delays.

RETURN & REFUND

If the item received does not correspond to the one ordered, or in case of quality faults, item needs to be returned into 14 days from delivery, refund will be then issued once the item is sent back, and return shipping cost will be at our expenses.

In case of damaged item due to the shipping process, or lost parcels, refund is responsability of, and to be claimed to, courier or mail service. We will take special care to protect fragile objects, but we accept no responsibility for lost parcels or damage to their contents due to the shipping process from the post office or courier, to the buyer specified delivery address, and in general for any problem concerning mail or courier service.
Following dispatch, lost or damaged parcels are responsability of the courier or mail service, which will also have to provide a refund (which can be partial or the full value of the parcel) in compensation based on their own policy.
As we ship using a third party service, we suggest to take vision of the loss and damaged police applied by Royal Mail service to also evaluate if you require a specific insurance to be added to your shipping service, meaning an extra charged will apply to your purchase based on insurance fee, to be paid before the parcel can be dispatched.
In case of damaged items, or lost parcels, during the shipping process, If the buyer is unable to directly claim for compensation to the mail or courier service we will try our best to act as intermediary to bring ahead the process and also offer the option to resend the damaged or lost items once the claiming process and investigation, which usually takes 30 days, has been completed and closed.

In case of orders placed by mistake, refund is granted in full (excluded products made by third party partner companies as they cannot be cancelled) if mistake is rectified before shipping, if not, refund will be granted only when items will be sent back (International orders will require to be sent via a tracked shipping service) at buyer expenses (proof of post to be shown), and only the cost of the item, whithout shipping cost, will be refunded.